Refund Policy

When we refund an order, the amount is returned to your YouBoost account balance. This is instant and lets you re-order right away. If you have unspent balance you no longer want, you can request it back to your original payment method (see “Refund of unspent balance”).

You can cancel an order yourself while it is still pending — that is, before it has been sent to the delivery provider. When you cancel a pending order, its full price is released back to your balance immediately.

Once an order has started processing at the provider, it is live and can no longer be self-cancelled, because the provider has already begun delivery. If something is wrong with an in-progress order, contact support and we will review it and, where appropriate, cancel and refund it to your balance from our side.

If an order finishes only partly delivered, you are charged only for what was delivered. We calculate the delivered share of the order and charge that portion; the rest of the order’s price is returned to your balance automatically. You never pay for units that were not delivered.

If an order fails to deliver, you are not charged for it. When the failure happens after delivery has started, its full price goes back to your YouBoost balance automatically. When we could not start delivery at all, the order is reviewed by our team first — contact support with the order ID and we return the full price to your balance. In both cases the money lands on your balance; moving it from there back to the card or wallet you paid from is a separate request (see “Refund of unspent balance”).

The refill guarantee is an optional paid extra you add to an order when you place it. If you added it and the delivered count later drops, we top the order back up at no further charge for as long as the guarantee runs — the end date is shown on the order. An order placed without the refill guarantee cannot be refilled, and the guarantee cannot be added after the order is placed. Everything else in this policy applies to every order in the same way.

You can request a refund of funds you have added but not yet spent. We refund unspent balance to the original payment method where feasible. Funds that have already been spent on delivered orders are not refundable as unspent balance.

If you checked out as a guest (without first registering), an account is automatically created for you under your email. Any refund for a guest order is returned to that account’s balance in exactly the same way as for a registered user. Sign in with your email to see your balance and order status.

• Payments are processed by our payment providers: Stripe (cards), Cryptomus (crypto) and Rampex (cards, wallets and bank transfers, settled to us in crypto). We never hold or reverse funds directly — payment reversal depends on the processor.
• Where the payment reaches us in crypto (Cryptomus, Rampex), a reversal to the original payment method is often not possible, so those refunds are normally returned to your account balance. Where a refund to the original payment method is requested and feasible, we will use it; otherwise the balance refund stands.
• For card (Stripe) deposits, refunds of unspent balance to the original card can be arranged through support where feasible.

• To your YouBoost balance — cancelling a pending order and partial-delivery refunds land there automatically, you don’t need to ask. An order we could not start delivering is returned to your balance after you contact support with the order ID.
• To the card or wallet you paid from — always on request, never automatic. This is the same request as a refund of unspent balance: contact support at support@youboost.store with your account email and, if relevant, the order ID.
• Balance refunds are effectively immediate. Refunds back to a card or crypto wallet depend on the processor and network and typically take a few business days once approved.

This policy is in addition to your statutory rights. For the EU consumer withdrawal right and its digital-services exception, see our Terms of Service.